Orders cancelled within 7 days of your chosen hire period will not be refunded. This is to cover loss of income. 

Orders that are cancelled within 14 days of your chosen hire period will receive a 50% refund (plus $100 bond). This is to cover loss of income and administration fees. 

Orders cancelled more than 14 days before your chosen hire period will receive a full refund. 

 

Please see the Consumer Protection website here and here for further information.